On Tuesday, we shared that companies waste, on average, 14 percent of revenue on document- and print-related inefficiencies. While that should have scared you, don’t jump out of your pants quite yet: there’s more. Here are three new printing stats that should make you think twice about your current print management system (or lack thereof).

23 percent of help desk calls are printer-related.

Printing is an essential function in almost every office, and employees print a lot. However, if you’ve got older equipment, you risk wasting time as employees call the IT desk to help with paper jams, faulty printing or scanning and any other issue that may arise. Because of this, it’s estimated that as much as 23 percent—nearly one in four!—help desk calls are printer-related. This means that your IT staff’s time is incredibly closely tied to how printers are functioning. If something’s not right, they’re spending their day fixing small issues and their ability to help execute your overall IT strategy is severely limited.

But it’s not just the time wasted that should scare you here. Say each printer-related help desk call takes 20 minutes to answer, and your IT desk gets 100 calls a day. This means that your team is spending 460 minutes a day—over seven hours—on print-related calls. You can do the math to see how much of your payroll is directly sucked up by print.


The average office worker prints 10,000 pages per year, at an average cost of $725.

How many employees does your company have? That $725 adds up quickly when multiplied by hundreds of workers. You may scoff at that 10,000 number, thinking it’s awfully high—and it is! But take a moment to think about what you may have printed over the last year. Presentations for meetings, slideshares, contracts, proposals and even (gasp!) emails all take up a fair amount of paper, especially if you’re making copies and going through multiple drafts. And if you’re printing off the Internet, for example, there’s often a page at the end with nothing but a URL on it, and that page goes straight to the trash. When you factor in everything, it’s pretty easy to get to that 10,000 number.

Not only is this a waste of money, but it’s detrimental to the environment. 10,000 pages of paper is equal to just about exactly one tree. How many trees was your company responsible for cutting down last year?


Managed print services can reduce operating costs by 20 to 30 percent.

After seeing the stats above, you may be shaking in your boots. Don’t worry, though: we want to leave this post on a hopeful note with the stat above. While reorganizing and redeveloping print processes internally can verge on impossible, a managed print service can do all that and leave you with up to 30 percent more in your print budget than before. But that 20 to 30 percent isn’t just an arbitrary range: here’s where it comes from.

  • Managed print can reduce hardware costs from 25 to 60 (!) percent
  • Managed print is responsible for a 10 to 15 percent reduction in wasted output, meaning 10 to 15 percent less you have to pay in any “per page” print agreement
  • A 30 percent reduction in energy consumption
  • A 20 percent reduction in toner consumption

When you add all these up, you get some major savings to your overall IT budget. But it’s not just savings that these stats show: it’s efficiency. Your company works better, prints less and needs less print-related IT help—setting everyone up for a greater amount of success.

In the next few months, we’ll be taking a deeper look into some of these statistics and discuss the best ways for you to maximize IT efficiency, ratchet up security and make life easier for everyone in your department. Stay tuned!

In the meantime, get your printing budget in order. Find out how in our eBook, 10 Steps to Finding Your True Printing Costs.

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Photo Credit: Listener42 via Flickr Creative Commons

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