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Even the best IT departments sometimes struggle to keep up with that always growing pile of help desk tickets. In order to keep their company running smooth, IT must quickly respond to requests and deliver the highest level of service to ensure great customer satisfaction. 

However, it's all-too-common for an overwhelming number of Help Desk tickets to come through and slow down the entire process. That's why optimizing IT's resources should always be a priority—and partnering with a managed print service (MPS) provider is one of the best ways to do so.

By taking printer-related problems off of the IT department's hands, you'll unburden them from these time-consuming tickets so they can focus on more important projects and problems. 

The Benefits of Managed Print Services for IT

How much time could partnering with an MPS provide really save? Probably more than you think!

It's estimated at the average office worker spends about 22 minutes every day dealing with IT-related issues, with printers very much included. That equates to about 91 hours annually for just one full-time employee.

Imagine what tasks your IT team could accomplish if they could eliminate just some of those time-consuming tickets? Considering that office printer problems take up many of those issues, a positive impact would be felt almost immediately.

By reducing IT Help Desk tickets, reallocating resources, and improving customer satisfaction, this is precisely what a managed print provider can do. Very quickly, starting an MPS program will save your company money, time, and a lot of headaches.

In fact, according to the Gartner Group, most companies will reduce their printing expenditures by anywhere from 10 to 30 percent through an MPS program. That's a lot of time freed up time and resources!

Why IT and Managed Print Work Together

It's important to fully understand your business' print expenses when you consider working with a print partner. This will help you get better insights in regards to your past, current, and future print-related priorities.

Some of these tasks may include supply management, service costs, device maintenance, software installation, network updates, etc. By figuring out which core functions can be moved from the IT Help Desk to a trusted MPS partner, you'll better grasp the potential time and financial savings.

Here's more about how an MPS provider can reduce IT Help Desk tickets:

  • Toner Level Monitoring and Replenishment:
    Stop worrying about a printer's toner cartridges ever running low again. A managed print partner will take complete care of replacement and replenishment. 
  • Toner Procurement and Inventory Management:
    Never again fear that your toner supplies will unexpectedly run out-of-stock in the middle of a huge project or busy season. An MPS will always keep a close eye on your supply closet and ensure your inventory is well-stocked.
  • Troubleshooting Printer Issues:
    Few machines cause more headaches than printers, copiers, and multi-function devices. Take troubleshooting for them off of your plate and let seasoned print experts take care of it. 
  • Printer Repair:
    Print devices are incredibly complex, intricate machines and can prove difficult to fix even for the most seasoned IT teams. By trusting an expert MPS technician, know with confidence that they'll both get the job done right, and get it done fast.
  • Printer Procurement, Installation, and Training:
    There are tons of wonderful, corporate-level print devices on-the-market, but which one is right for your business? A managed print service can help you find the perfect printer, as well as install it and train employees on how to use it.
  • Printer Software Implementation and Management:
    From print reduction software to robust security watchdogs, many great print-related programs can help your company in countless ways. An MPS provider can both assist you in choosing the right software, installing them on the device, and teaching your team how they work. 
  • Ongoing Optimization of the Environment:
    The modern office print environment is constantly changing thanks to ever-evolving trends, technology, security threats, and more. The IT department has enough on their plate already. Instead, let an MPS company focus on what they know best—printers.
  • Print Reduction Strategy and Implementation:
    Chances are that your company throws away more money
    and more paper than necessary. Oftentimes, the IT department knows this, but they don't have the capacity launch a print reduction program. With an MPS partnership, your company will cut costs and get more green.

The impact of a MPS program on the IT Help Desk team can be transformational. Just envision what more your business can accomplish simply by removing print tasks from the Help Desk queue? It's the huge step forward in reallocating resources and creating a smarter IT strategy.

In no time, your MPS partnership will save your company money, streamline your fleet of equipment, and improve workflow. And perhaps best of all, you'll virtually eliminate all printer related Help Desk tickets and ensure that your IT team's time and budget is used as efficiently as possible.

Interested in seeing how managed print services can help your organization reduce IT Help Desk tickets? Contact imageOne to schedule a complimentary Discovery Call. We’re here to help! 

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Sheryl Laidlaw

About Sheryl Laidlaw

Sheryl Laidlaw is the Key Account Manager at imageOne, and has the good fortune of working with some of the company’s larger accounts. Sheryl has over 25 years of experience helping all types of interesting people in a variety of industries. An accidental career in sales led Sheryl to the belief that life is a journey and you should enjoy the ride no matter where you are. Outside of imageOne, she considers herself a dabbler; a ‘Jack of all trades and master of none’. A multi-tasking mom to two active teenage boys, Sheryl enjoys volunteering for various school and community events, entertaining, trying new restaurants, and planning her next vacation.

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