{"id":681,"date":"2021-06-15T11:45:00","date_gmt":"2021-06-15T11:45:00","guid":{"rendered":"https:\/\/www.imageoneway.com\/blog\/how-to-choose-the-right-managed-print-service-mps-partner-checklist"},"modified":"2023-12-20T19:44:13","modified_gmt":"2023-12-20T19:44:13","slug":"checklist-choosing-the-right-managed-print-partner","status":"publish","type":"post","link":"https:\/\/www.imageoneway.com\/blog\/checklist-choosing-the-right-managed-print-partner","title":{"rendered":"How To Choose the Right Managed Print Service (MPS) Partner Checklist"},"content":{"rendered":"<p style=\"line-height: 1.5;\"><span style=\"color: #666666;\">What do you look for when deciding which people and companies you want to align your organization with? What makes you look at a company and say to yourself, \u201cI want to do business with <em>those<\/em> guys\u201d? <\/span><\/p>\n<p><span style=\"color: #666666;\">Sometimes this process can be a little intimidating. Anybody can say the right thing during the sales cycle, but you need to know that they\u2019re going to deliver on everything they promised so you get the results you\u2019re looking for.<\/span><\/p>\n<p><!--more--><\/p>\n<p style=\"line-height: 1.5;\"><span style=\"color: #e69138;\"><a style=\"color: #e69138;\" href=\"\/managed-print-services-pillar\" target=\"_blank\" rel=\"noopener\">Choosing a managed print provider<\/a><\/span> <span style=\"color: #666666;\">is no different. Contracts typically last 3-5 years so you need to be sure that your provider will fully understand your needs and work tirelessly to manage your entire printer operations from end-to-end so you can focus your time and energy on big picture items.<\/span><\/p>\n<p style=\"line-height: 1.5;\"><span style=\"color: #666666;\">We put together a little checklist of questions to ask potential managed print providers. Now, you\u2019ve got multiple options on the table, so ask away!<\/span><span style=\"color: #e69138;\"><strong>1. Who are your current customers?<\/strong><\/span><\/p>\n<p><span style=\"color: #666666;\">Going above and beyond for managed print customers creates a whole wealth of evangelists who would love to share their positive experiences. If you\u2019re speaking with a potential MPS provider that\u2019s hesitant to let you speak to existing or past businesses, there\u2019s probably a reason!<\/span><\/p>\n<p><span style=\"color: #666666;\">Ask any potential MPS not only for a list of their current customers but also for contact information so you can speak with those clients one-on-one. With a credible list of customers, you&#8217;ll quickly learn if the MPS company can in fact walk the walk\u2014or they&#8217;re just and talk the talk.<\/span><\/p>\n<div class=\"hs-responsive-embed-wrapper hs-responsive-embed\" style=\"display: block; margin: 0px auto; width: 100%; height: auto; position: relative; overflow: hidden; padding: 0; max-width: 560px; max-height: 315px; min-width: 256px; line-height: 1.5;\">\n<div class=\"hs-responsive-embed-inner-wrapper\" style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0;\"><iframe class=\"hs-responsive-embed-iframe\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none;\" src=\"\/\/www.youtube.com\/embed\/IiuczpmYSP8\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-service=\"youtube\"><\/iframe><\/div>\n<\/div>\n<h2 style=\"font-size: 30px;\"><\/h2>\n<h2 style=\"font-size: 30px; line-height: 1.5; font-weight: bold;\"><span style=\"color: #e69138;\">2. What does the SLA look like?<\/span><\/h2>\n<p><span style=\"color: #666666;\">It&#8217;s crucial to set up expectations for your MPS service level agreement (SLA) upfront. You\u2019ll want to know whether or not your provider can expertly and efficiently service all of your locations to your expectations. <\/span><\/p>\n<p><span style=\"color: #666666;\">Also, clarify what should be expected regarding issues like response time to resolving services issues when they happen, getting toner, replacing parts, etc. This will help you get a clear understanding of how the partnership will work.<\/span><\/p>\n<h2 style=\"font-size: 30px; line-height: 1.5;\"><span style=\"color: #e69138;\"><strong>3. What equipment do you recommend?<\/strong><\/span><\/h2>\n<p><span style=\"color: #666666;\">This one is key! An <a href=\"\/blog\/what-is-managed-print-exactly\" rel=\"noopener\">amazing managed print provider<\/a> must prove that they&#8217;re truly experts on print devices. They should also be looking out for the client&#8217;s best interest\u2014not trying to sell them on a specific machine just to score a commission. Ask them to give details about why a specific device or product works for your needs.<\/span><\/p>\n<p><span style=\"color: #666666;\">Don\u2019t let them off the hook by just saying brand names like Xerox or HP. Make them get specific! Many times, MPS providers will come in with an agenda of which items they want to sell to you before they even get a full understanding of what your needs are.<\/span><\/p>\n<h2 style=\"font-size: 30px; line-height: 1.5;\"><span style=\"color: #e69138;\"><strong>4. How much should I spend on print?<\/strong><\/span><\/h2>\n<p><span style=\"color: #666666;\">Most IT leaders don\u2019t have much, if any, visibility into their company&#8217;s print costs. This oversight can easily lead to thousands of dollars wasted annually. Working with a great MPS team should not only provide you with <a href=\"\/blog\/8-surprising-facts-about-office-print-and-paper-spend\" rel=\"noopener\">office print spend<\/a> visibility. They should also help you understand what your costs should be and how to save money on print. <\/span><\/p>\n<p><span style=\"color: #666666;\">When you begin working with a reputable print management company, they should be looking very closely at each print-related expense, invoice, contract, and more to show you exactly what your current costs are. <\/span><span style=\"color: #666666;\">From there, they should highlight the areas where you&#8217;re spending too much and offer solutions to reduce those expenses. <\/span><\/p>\n<p><span style=\"color: #666666;\">After all, is anything better than learning how you can spend less?<\/span><\/p>\n<p><a href=\"https:\/\/www.www.imageoneway.com\/7-ways-to-reduce-print\" rel=\" noopener\"><img decoding=\"async\" style=\"width: 409px; display: block; margin: 0px auto;\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/1983701\/imageone_CTA_7-ways-to-reduce-print-costs.jpg\" alt=\"7 Ways to Reduce Print Costs\" width=\"409\" \/><\/a><\/p>\n<h2 style=\"font-size: 30px; line-height: 1.5;\"><span style=\"color: #e69138;\"><strong>5. Can you replace all of my vendors?<\/strong><\/span><\/h2>\n<p><span style=\"color: #666666;\">Ideally, yes! A good MPS provider should be your one-stop-shop for all of your office&#8217;s print needs. That means printer repair, customer service, toner and ink replacement, optimizing your print environment, print security\u2014and the list goes on.<\/span><\/p>\n<p><span style=\"color: #666666;\">A great managed print team should be confident that they can handle it all. And in the rare cases that they can\u2019t, they better be eager to stop at nothing until they come up with a creative solution that will get you what you need. Don&#8217;t hesitate to ask when major problems have arisen and how they remedied the situation.<\/span><\/p>\n<h2 style=\"font-size: 30px; line-height: 1.5;\"><span style=\"color: #e69138;\"><strong>6. How secure are your print devices?<\/strong><\/span><\/h2>\n<p><span style=\"color: #666666;\">No matter what industry you\u2019re in, it&#8217;s critical for documents and data to be protected from breaches or <a href=\"\/blog\/smart-cybersecurity-tips-for-working-from-home-during-coronavirus\" rel=\"noopener\">cyberattacks<\/a>. These device security leaks come in the form of malicious intent, a blind spot in your IT safety protocols, or any other number of oversights. <\/span><\/p>\n<p><span style=\"color: #666666;\">Any great managed print provider must be at the forefront of workplace device security. Ask how they can identify your vulnerabilities, which <a href=\"\/blog\/printers-pose-security-risks\" rel=\"noopener\">security programs and tools<\/a> they often recommend, and how they can specifically eliminate any potential risks for your business.\u00a0 <\/span><\/p>\n<p><span style=\"color: #666666;\">Any compan<\/span><span style=\"color: #666666;\">y should be able to rest assured that their data is in good hands. Skimping on the security conversation is a MAJOR red flag!<\/span><\/p>\n<p style=\"line-height: 1.5;\"><span style=\"color: #666666;\">Using this checklist is the best way to determine that you\u2019re choosing the right managed print provider for you. And, if you\u2019re looking for a place to start, why not talk with the expert team at imageOne? With over 30 years of service, we know we&#8217;d be the perfect MPS support for your organization.<\/span><\/p>\n<p style=\"line-height: 1.5;\"><em><span style=\"font-size: 14px;\"><span style=\"color: #666666;\">What do you look for when deciding which people and companies you want to align your organization with?<\/span> <\/span><\/em><em><span style=\"color: #7d8693;\">Connect with me on <\/span><\/em><a style=\"color: #ea7e2d;\" href=\"http:\/\/www.twitter.com\/RobDDube\"><em>Twitter<\/em><\/a><em><span style=\"color: #7d8693;\"> and<\/span><\/em><a style=\"color: #ea7e2d;\" href=\"https:\/\/www.linkedin.com\/in\/robdube\/\"><em> LinkedIn<\/em><\/a><em><span style=\"color: #7d8693;\"> and keep up with my company<\/span><\/em><a style=\"color: #ea7e2d;\" href=\"https:\/\/www.www.imageoneway.com\/\"><em> imageOne<\/em><\/a><em><span style=\"color: #7d8693;\">. Check out my<\/span><\/em><a style=\"color: #ea7e2d;\" href=\"http:\/\/www.donothingbook.com\/\"> <em><span style=\"color: #1155cc; text-decoration: underline;\">website<\/span><\/em><\/a><em><span style=\"color: #7d8693;\"> or some of my other work<\/span><\/em><a style=\"color: #ea7e2d;\" href=\"https:\/\/www.amazon.com\/donothing-rewarding-leadership-challenge-youll-ebook\/dp\/B079SWHVHM\"> <em><span style=\"color: #1155cc; text-decoration: underline;\">here<\/span><\/em><\/a><em><span style=\"color: #7d8693;\">.<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What do you look for when deciding which people and companies you want to align your organization with? What makes you look at a company and say to yourself, \u201cI want to do business with those guys\u201d?<\/p>\n","protected":false},"author":3,"featured_media":682,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[34,28,33,39,23],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Choose the Right Managed Print Service (MPS) Partner Checklist - imageOne<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.imageoneway.com\/blog\/checklist-choosing-the-right-managed-print-partner\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Choose the Right Managed Print Service (MPS) Partner Checklist - imageOne\" \/>\n<meta property=\"og:description\" content=\"What do you look for when deciding which people and companies you want to align your organization with? 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