National Skilled Nursing Facility Reduces Costs and Increases Efficiencies with imageOne Managed Print Program
Skilled Nursing Case Study
Overview
A national skilled nursing facility network with more than 500 locations faced rising printing costs, inefficiencies, and a lack of visibility into their print environment. The decentralized approach led to excessive equipment, high IT involvement, and inconsistent service experiences. imageOne implemented a Managed Print Program, optimizing devices, streamlining processes, and cutting costs, allowing healthcare staff to focus on patient care.
SKILLED NURSING FACILITY #1
Optimization
24 devices to 18 devices
Savings
36% | $4,983 annually
SKILLED NURSING FACILITY #2
Optimization
22 devices to 15 devices
Savings
46% | $14,621 annually
SKILLED NURSING FACILITY #3
Optimization
27 devices to 18 devices
Savings
45% | $18,247 annually
About the Client
The skilled nursing facility is a leading provider of assisted living, memory care, rehabilitation, and hospice services across the United States. It operates a network of care facilities focused on enhancing the well-being of aging adults and individuals recovering from illness or injury. As part of a more extensive health system, it integrates advanced healthcare solutions with a patient-centered approach to improve quality of life.
Client Details
Company:
Skilled Nursing Facility
Industry:
Skilled Nursing Facility
Priomary Business Function:
Provides comprehensive post-acute healthcare services, including skilled nursing, rehabilitation, assisted living, and hospice care, to support aging adults and patients in recovery.
Challenges
The skilled nursing facility network struggled with uncontrolled print costs, disorganized procurement, and excessive IT burdens, creating inefficiencies that impacted operations and staff productivity. A comprehensive solution was required to centralize and optimize the print environment.
Rising Costs and Lack of Visibility
- The organization faced high printing expenses with no clear understanding of where costs were incurred. Decentralized purchasing and fragmented processes resulted in waste and inefficiencies.
Inefficient and Misplaced Equipment
- Facilities had an excess of devices, many of which were outdated or ill-suited for specific needs. This created workflow bottlenecks and frustrated staff who relied on printing for essential operations.
High IT Involvement and Poor Service Experience
- IT teams were burdened with managing print-related issues instead of focusing on core technology initiatives. Additionally, the lack of a standardized service process led to inconsistent support and maintenance challenges.
Solutions
imageOne addressed the skilled nursing facility’s challenges by implementing a comprehensive Managed Print Program. By collaborating with IS and Purchasing teams, they centralized print management, ensuring cost transparency and efficiency. A full assessment of the print environment led to optimized device placement, reducing excess equipment and improving workflow. Additionally, standardizing to a single manufacturer, introducing remote toner monitoring, and streamlining service processes alleviated IT burdens and enhanced user experience. These solutions collectively resulted in significant cost savings, increased efficiency, and a simplified, more reliable print infrastructure.
Implementing a Managed Print Program
- imageOne collaborated with IS and Purchasing teams to create a centralized Managed Print Program, providing clear cost visibility and a structured approach to purchasing and maintenance.
Optimizing the Print Environment
- A thorough assessment of device placement and usage enabled the organization to remove unnecessary devices, replace outdated equipment, and implement multifunction devices where needed, increasing efficiency.
Enhancing Service and Cost Management
- By standardizing equipment to a single manufacturer, implementing remote toner monitoring, and creating a simplified service process, the organization reduced IT workload and improved user satisfaction.
Results
imageOne Managed Print Services program decreases costs, and increase efficiency
- Generated 20%-30% cost savings
- Eliminated 20% of device footprint
- Standardized to one manufacturer
- Increased end-user and departmental efficiencies
- Implemented remote toner monitoring
- Created one easy service experience
- One simple, monthly invoice
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