Transforming Communication: Medical Group Modernizes with imageOne’s Digital Fax Solution
Medical Case Study
Overview
By partnering with imageOne, the Medical Group successfully transitioned to a modern, compliant, and scalable digital fax solution utilizing the OpenText XM Fax Digital Solution with Cloud Backup. This upgrade not only ensured their adherence to regulatory requirements but also provided a
robust platform for future growth. The new system supported their mission to deliver high-quality, personalized care by optimizing operational efficiency, reducing administrative burdens, and enhancing data security. Moreover, it strengthened their overall communication infrastructure, allowing for smoother coordination across departments and improving their ability to respond quickly to patient needs.
Modernization and Scalability
Transitioned from outdated POTS to a scalable digital fax system, accommodating high fax volumes.
Implementation and Support
Delivered on time and within budget, with ongoing support to address post-implementation needs.
Security Compliance
Meets all GDPR (HIPAA) requirements, ensuring secure handling of patient data.
About the Client
The primary business function of the organization is to support and advance specialized healthcare practices by providing resources, best practices, and operational infrastructure. Their focus is on enabling independent practices to thrive through clinical innovation, value-based care models, and access to the latest advancements and clinical research.
Client Details
Company:
Medical Group
Industry:
Medical
Priomary Business Function:
The primary business function of the organization is to support and advance specialized healthcare practices by providing resources, best practices, and operational infrastructure. Their focus is on enabling independent practices to thrive through clinical innovation, value-based care models, and access to the latest advancements and clinical research.
Challenges
The Medical Group needed to modernize its out-dated fax communication infrastructure to handle high volumes and meet compliance requirements.
1. Outdated Technology
- Reliance on POTS and an outdated Ricoh solution exposed the need for a change
2. High Fax Traffic
- Managing large volumes of fax traffic across all locations 365 days a year was overwhelming
3. Compliance Requirement
- GDPR (HIPAA) compliant solution with availability across multiple sites
Solutions
imageOne implemented a secure, scalable digital fax solution to meet the Medical Group’s modern communication needs.
1. Modernization/Scalability
- The OpenText XM Fax Digital Fax Solution replaced outdated technology, providing a modern and scalable infrastructure
2. High-Volume Management
- The new solution effectively handles high volumes of fax traffic, ensuring seamless operations across all locations
3. Compliance and Security
- The new system adheres to strict security regulations, meeting GDPR (HIPAA) compliance and provides high availability across sites with Cloud Backup
Results
The implementation of the OpenText XM Fax Digital Fax Solution significantly enhanced the Medical Groups’s fax system. Meeting all security requirements, the solution replaced outdated infrastructure with a modern digital system capable of handling the organization’s high fax traffic and future expansion. The client was so satisfied with the product, we doubled the number of channels to handle increased fax volume approximately a year after initial implementation.
Don't Take Our Word for It
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