National Insurance Company Reduces Costs and Increases Efficiencies with imageOne
Insurance Case Study
Overview
A national insurance company partnered with imageOne to optimize its print environment, reduce costs, and enhance service efficiency. By implementing a Managed Print Program, the company streamlined operations, improved user experience, and achieved significant financial savings.
Cost Reduction and Savings
Achieved a 20%-30% reduction in print-related costs, generating $23 million in savings over four years.
Increased Efficiency and Service Optimization
Reduced device footprint by 79%, improved staff productivity, and implemented proactive supply and service management.
Simplified Operations and Enhanced User Experience
Introduced a single managed service provider, consolidated invoices, and eliminated end-user frustrations through streamlined support.
About the Client
The client is a large organization in the financial services industry, specializing in providing solutions that support businesses and individuals in managing their financial needs. With a commitment to innovation and efficiency, they continually seek ways to optimize operations and enhance service experiences.
Client Details
Company:
Insurance
Industry:
Insurance
Primary Business Function:
The organization focuses on delivering comprehensive financial solutions, including lending, insurance, and asset management services. Their operations are centered around providing customers with seamless, secure, and reliable financial transactions, leveraging technology and strategic partnerships to drive efficiency and customer satisfaction.
Challenges
The insurance company faced excessive printing costs, fragmented service management, and an inefficient device strategy, leading to high IT involvement, inconsistent service experiences, and frustrated end-users.
High Printing Costs with Limited Visibility
- The company lacked insight into print-related expenses, leading to uncontrolled spending and inefficiencies.
Complex and Fragmented Print Management
- Managing multiple service providers resulted in inconsistent service quality, high IT involvement, and end-user frustrations.
Inefficient Device Utilization
- Too many devices, often misplaced or redundant, contributed to inefficiencies and unnecessary costs.
Solutions
imageOne implemented a customized Managed Print Program, proactively managing service and supplies, consolidating providers, and optimizing the print environment to reduce costs and improve efficiency.
Customized Managed Print Program
- Collaborated with the client’s Managed Print Team to design and implement a tailored print strategy.
Proactive Service and Supply Management
- Shifted from reactive service to a proactive model, ensuring devices were serviced and supplied before issues arose.
Optimization and Centralized Management
- Reduced the number of devices from 18,000 to 3,100, implemented remote toner monitoring, and provided quarterly business reviews for continuous improvement.
Results
By streamlining operations, reducing device footprint, and enhancing service quality, the company achieved $23 million in savings, improved user experience, and increased overall operational efficiency.
Significant Cost and Resource Savings
- Reduced costs by 20%-30% and saved $23 million over four years.
Streamlined Operations and Enhanced Productivity
- Consolidated service providers, minimized IT involvement, and provided staff with reliable printing solutions.
Improved User Experience and Security
- Introduced a simple, centralized service model, ensuring seamless support, efficient print usage, and enhanced document security.
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