How imageOne Transformed Edward Rose & Sons’ Print Environment
Real Estate Case Study
Overview
imageOne replaced four devices with a single multifunction device, maintaining all functionality of the original equipment.
Standardized Print Fleet
Adopted a standardized, HP-centric printer fleet for simplified management and consistency across the enterprise.
Proactive Maintenance
Minimized downtime and reduced support calls through automated toner replenishment and lifecycle management.
Cost Efficiency
Consolidated printing zones by eliminating desktop printers, optimizing resources, and reducing overhead.
About the Client
Edward Rose & Sons, a property management and development firm faced significant challenges with inefficiencies and frustrations caused by a decentralized print environment. Through imageOne’s Managed Print Services (MPS) solution, they achieved streamlined operations, automated workflows, and an enhanced user experience.
Client Details
Company:
Edward Rose & Sons
Industry:
Real Estate Development
Priomary Business Function:
Since 1921, Edward Rose & Sons developed 80,000+ residential units and manages 57,000 multifamily units in 15 states.
Challenges
Edward Rose & Sons struggled with a disorganized, reactive print environment, which led to inefficiencies and operational challenges.
1. Multiple Print Manufacturers
- A variety of printer models from different manufacturers created logistical challenges and inflated maintenance costs.
2. Reactive Support Model
- The absence of automation resulted in frequent downtime, disrupting operations and frustrating users.
3. Limited Visibility
- Without centralized monitoring, the company lacked usage insights, struggled with lifecycle planning, and faced security challenges.
Solutions
imageOne implemented an MPS solution that effectively tackled these challenges through comprehensive strategy prioritizing proactive support, standardization, and automation.
1. Standardized Fleet
- Edward Rose & Sons transitioned to a consistent fleet of HP multifunction printers to improve efficiency and ensure uniformity across the organization.
2. Proactive Management
- Analytics tools enabled data-driven decisions and shifted support from reactive to proactive.
3. Enhanced User Experience
- Centralized printing zones improved reliability and boosted productivity while minimizing user frustration.
Results
By partnering with imageOne, Edward Rose & Sons achieved the following transformative results in their print environment:
Enhanced User Experience:
- Downtime and support calls were significantly reduced.
Valuable Analytics Insights:
- Deployment of analytics tools provided insights into usage patterns.
- Enabled smarter resource allocation and improved lifecycle management.
Cost Efficiencies:
- Standardized the printer fleet and consolidated printing zones.
- Eliminated redundancies, leading to significant cost savings.
Scalable Foundation for Growth:
- Established a streamlined, adaptable print environment.
- Empowered adoption of advanced technologies like PrinterLogic for cloud printing and HP WorkPath apps.
Secure and Efficient Future:
- Ensured a secure, scalable print environment to meet evolving needs.
Don't Take Our Word for It
“Our relationship with imageOne over the years has not only transformed our print environment, but it has become an ongoing partnership that continues to bring new technologies and a proactive support approach to the table which allows us to grow and evolve it.”
Tim Armbruster
Manager, Technology Operations Team
Let’s Talk About Your Needs
Whether you need streamlined print management, enhanced security, document automation, or improved efficiency, we’re here to help.