National assisted living facility reduces costs and increases efficiencies with imageOne managed print program
Assisted Living Case Study
Overview
A national assisted living provider partnered with imageOne to reduce print-related costs, improve service consistency, and streamline their print environment. By implementing a customized Managed Print Program, the organization optimized device placement, reduced IT involvement, and improved the day-to-day experience for staff and administrators.
Reduced Costs and Device Footprint
Achieved 20%-30% cost savings while eliminating 20% of their total print devices.
Improved Operational Efficiency
Consolidated to one manufacturer and implemented remote toner monitoring to streamline supply and support processes.
Simplified Service Model
Delivered one simple monthly invoice and created a unified, user-friendly service experience across all locations.
About the Client
The organization operates in the healthcare sector, specifically in providing assisted living services. Their core mission is to offer quality care and daily support to residents, requiring efficient, reliable, and unobtrusive administrative systems to allow staff to focus on caregiving.
Client Details
Company:
Assisted Living Facility
Industry:
Assisted Living
Primary Business Function:
Provides daily support to residents in their care
Challenges
The organization struggled with high printing costs, fragmented oversight between departments, and poorly allocated devices, leading to inefficiencies and staff frustration.
High Costs and Limited Visibility
- The organization had excessive printing expenses and no clear understanding of where or how costs were being incurred.
Disconnected Operations and Poor Device Allocation
- A lack of coordination between IS and Purchasing, combined with the wrong types of devices in the wrong locations, created waste and inefficiencies.
IT Burden and Inconsistent Service
- IT teams were heavily involved in managing devices, and the end-user experience varied greatly between facilities, leading to staff frustration.
Solutions
imageOne designed a tailored Managed Print Program by assessing device usage, optimizing placement, networking devices, and centralizing management and support.
Collaborative Print Environment Assessment
- Worked with both IT and Purchasing to conduct a physical assessment of all devices and facility needs.
Smart Device Allocation
- Mapped current usage, interviewed staff, and recommended right-sized, multifunction devices for each department.
Centralized Network and Proactive Management
- Networked all devices, implemented remote monitoring, and created a centralized service and support system.
Results
The partnership delivered significant cost savings, reduced the device footprint, streamlined operations, and improved the overall experience for both staff and administrators.
Significant Cost Savings
- Saved 20%-30% overall, with individual facilities seeing savings over 40%.
Operational Streamlining
- Reduced the total number of devices, standardized hardware, and relieved IT of daily print management.
Enhanced Staff and Administrator Experience
- Simplified service interactions and enabled facility teams to focus on resident care instead of printer issues.
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