Managed Print Services (MPS) Technician

MPS Technician – Full Time | Toledo, Ohio

It’s for real! We have an award-winning company culture like none you’ve ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.

We invest in your success! You’ll document your Vision and Goals for personal, professional and health aspirations. Our Leadership Team is committed to helping you reach them. 

We strive for life balance, not work-life balance. We genuinely want you to be happy. (We actually “measure” our team’s happiness!)

We love to surprise you! You’ll receive a We Care Friday; an unexpected phone call on Thursday to tell you, “Don’t come in tomorrow. We’ve got you covered!”

No secrets here! We practice open-book management, so you will always understand our financials. You’ll learn how to understand our income statement and balance sheet like a pro and will never be in the dark. 

If imageOne sounds like the company for you, send us your resume and our HR Team will connect with you soon. 

Job Summary

As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will be coordinating with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member! 

Responsibilities

• On-site inventory organization and management
• Maintaining and regularly adjusting needs to auto-replenishment
• Toner/parts ordering and recycling
• Management and administration of fleet management and data collection agents
• Ensuring all devices are reporting and communicating 
• Accurate asset control and accountability of the entire fleet 
• Administration and support of customer print solutions 
• Delivering an extraordinary customer experience 
• Ad hoc reporting of customer metrics and service insights 

Requirements 

• Experience in printer repair 
• Preferred: HP, Xerox, and Konica Minolta manufacturer certifications
• Experience with 3rd party print-based solutions 
• Preferred: Printer Logic, HP Security Manager, and LRS 
• High attention to detail and follow-through 
• Excellent communication skills – both written and verbal 
• Professional attitude with a desire to learn and grow 
• Proficient with Microsoft O365 suite 
• Strong interpersonal and analytical skills 
• Alignment with imageOne core values 
• Enjoy what you do! 
• This location is in a healthcare setting and could, now or in the future, require vaccinations 

Perks of this job!

• Amazing workplace culture!
• Competitive Salary 
• Hybrid work schedule
• Medical, Prescription Drug, Dental and Vision Benefits
• Health Savings Account benefits
• Flexible Spending Account benefits
• Company-paid Life Insurance
• 401K Matching Program
• Paid Time Off Program
• Additional Days Off – Community Service Day, Your Birthday, We Care Friday

More about us

imageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States – helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that? 

With the honor of awards like – INC. Magazine’s Top Workplaces, Forbes Small Giants: America’s Best Small Companies, Detroit Free Press Top 100 Workplaces: #1 in Michigan, Crain’s Cool Places to Work in Michigan, Metropolitan Detroit’s Best and Brightest Companies to Work For, and National Best and Brightest Companies to Work For – we are proud to be recognized as a company that is moving forward with great momentum.

If you find pleasure in exceeding expectations…we’d love to hear from you!