imageOne is a managed print services and document workflow automation company that helps IT leaders run a more reliable, secure, and efficient print environment with less burden on their team. Every engagement begins with iO Optimize, a structured assessment of your devices, contracts, and workflows that identifies where efficiency and time are being lost before any solution is recommended. imageOne is built for organizations that want a dependable long-term partner, reflected in a 99% “Great to Extraordinary” service rating, with an optimized print environment that improves efficiency and reduces cost over time.
iO Optimize is imageOne’s structured assessment process and the starting point of every engagement. Before recommending anything, imageOne evaluates your entire print environment, including every device, contract, workflow, and usage pattern, to pinpoint where efficiency, security, and reliability can be improved. It is how imageOne builds a solution around your actual environment rather than a standard package, and it is a core reason customers gain a more efficient, dependable print operation over time.
Onboarding follows a structured five-stage implementation process: Pending, Procurement, Staging, Scheduled, and Ready to Bill. You are assigned a dedicated project manager and meet them at a kickoff meeting, then imageOne coordinates with your IT team, stages and preps equipment, schedules delivery and installation, removes your legacy devices, and confirms go-live with a follow-up survey. Defined customer touchpoints at every stage mean you always know what is happening and what comes next. Timeframes vary based on fleet size, number of locations, and network complexity.
For everyday managed print, most employees need little to no training. imageOne handles the technical setup, monitoring, and supply replenishment behind the scenes, so day-to-day printing stays familiar. When new features are introduced, such as secure print release or badge authentication, imageOne provides guidance so your team is comfortable using them. For more involved deployments, especially those that include document workflow automation, training is scaled to the complexity of the solution so your team is fully prepared for how the new processes work.
No. imageOne’s implementation process is built specifically to minimize disruption. Deployment is coordinated with your IT team, equipment is staged and prepped before installation, and legacy devices are removed as new ones go live, so there is no gap in capability. Most transitions happen with minimal interruption to daily work, which is why the process is structured into defined stages with clear communication at each step.
Yes. imageOne centralizes print management, document workflows, and reporting across all of your locations under one partner and one predictable agreement. Multi-location organizations get consistent service levels, consolidated supply and support, and centralized usage reporting, which removes the patchwork of separate vendors and contracts that drives up cost and complexity across sites.
imageOne provides managed print and document automation solutions across industries, each with its own compliance and workflow needs:
Yes. Both imageOne’s document workflow automation and managed print services are available nationwide. Automation is delivered to organizations anywhere in the country. For managed print, imageOne’s core service areas are the Detroit, St. Louis, and Columbus metro areas, where clients are supported by imageOne’s own local technicians. Outside those areas, imageOne supports managed print through a network of trusted third-party technicians, and for larger organizations, can place a dedicated on-site technician. The best way to confirm what imageOne can provide for your locations is a short discovery call.
imageOne works best with established mid-market organizations that rely on print and documents to run day to day and want a dependable, strategic partner rather than a transactional vendor. These are typically companies with enough devices, locations, or document volume that managing print internally pulls meaningful time away from IT. If keeping printers and document workflows running is taking more of your team’s attention than it should, imageOne is built for you.
imageOne removes the recurring print work that drains IT bandwidth, including supply tracking and replenishment as well as device maintenance, troubleshooting, and repair. Proactive monitoring resolves many issues before they disrupt operations. The result is fewer interruptions and IT time redirected to strategic priorities instead of printers.
Yes. imageOne supports hybrid and remote work with secure printing options that let employees print safely from their home or office, centralized management regardless of location, and usage visibility across distributed teams.
imageOne provides real-time usage reporting that gives IT and finance visibility into print volume, costs, and device activity across your fleet. Reports can be broken down by device, location, and print type, so you can track trends and control spend over time. This turns printing from an unpredictable expense into a known, manageable line item.
imageOne supports all major printer manufacturers, including HP, Canon, Xerox, Lexmark, and Konica Minolta. Because imageOne is not tied to a single brand, the focus is on consolidating your fleet into the right mix of devices for your environment, rather than pushing one manufacturer. This vendor-neutral approach reduces supply complexity and strengthens your support and pricing leverage.
Very little. After implementation, imageOne handles monitoring, supplies, service, and vendor coordination, so day-to-day print management largely leaves your IT team’s workload. Your team stays informed through reporting and a dedicated point of contact, but the routine burden of keeping printers running shifts to imageOne. Customers consistently report measurable time savings. imageOne clients save an average of 104 IT hours each year, see a 75% reduction in print-related helpdesk calls, and 87% achieve full ROI in year one.
Savings vary by environment and they come from running a more efficient, optimized print operation. By consolidating devices and vendors, automating supply replenishment, reducing downtime, and freeing IT time, imageOne customers see an average 23% reduction in print-related costs.
A copier dealer primarily sells and services machines. imageOne is a managed print and document partner: the focus is on running a reliable, secure, and efficient print environment, reducing the burden on your IT team, and improving the document workflows around your devices, not on moving hardware. Because imageOne is vendor-neutral, the recommendation is the right fit for your environment rather than whichever brand a dealer happens to carry. Pricing is based on a cost-per-page model, so imageOne’s interest is in keeping your devices running efficiently, not in selling you more equipment or supplies.
Implementation time depends on the complexity of the process being automated and the systems involved. Simpler workflows, like routing invoices or digitizing approvals, can go live relatively quickly, while automations spanning multiple departments or integrating several systems take longer. imageOne scopes the timeline during the assessment so you know what to expect before any work begins.
Automated document workflows are typically more secure than manual ones. Automation reduces the handling, emailing, and physical routing of sensitive documents that create exposure, and adds controls like permission-based access, encryption, and audit trails that show who accessed what and when. imageOne builds security into every workflow rather than treating it as an add-on.
Common signs include staff re-keying the same data into multiple systems, approvals that stall in email, documents routed by hand, difficulty finding files, and processes that slow down as volume grows. If your team spends meaningful time moving paper, searching for files, or chasing approvals instead of higher-value work, you are likely ready to automate.
Commonly automated processes include accounts payable and invoice processing, approvals and sign-offs, employee onboarding paperwork, contract routing, records management, and any repetitive, document-heavy workflow. In practice, if a process involves moving forms, data, or approvals between people or systems, it is usually a candidate for automation.
imageOne’s automation solutions are designed to work with the systems you already use, connecting document workflows to platforms like DocuWare, OpenText, JobRouter, Objectif Lune, and PaperCut rather than replacing them. Integration is scoped during the assessment so data flows between systems instead of being re-entered by hand.
Yes, and the risk is widely underestimated. Fewer than 2% of the world’s printers are properly secured, yet networked printers handle sensitive data and connect to your network like any other endpoint. Outdated firmware, default passwords, and unencrypted print data make them an easy entry point. In one HP study, more than 55% of the 1.2 million printers tested were missing security patches. Printers left unmanaged are a real and overlooked attack surface. imageOne treats print security as a standard part of every engagement, not an add-on, catching these gaps before they become incidents.
imageOne monitors your print fleet for security gaps such as outdated firmware, default or weak passwords, unencrypted connections, and unusual device activity. Devices are kept current with firmware and security patches, configurations are hardened, and print logs are enabled to track access and flag anomalies, so issues are caught before they become incidents.
If a device shows signs of compromise, imageOne’s monitoring identifies the affected device and flags the issue so the team can act quickly. Because activity is tracked across the fleet, suspicious behavior is more likely to be caught before it spreads to the broader network.
Yes. You can see who printed what, when, and from which device. This audit trail supports security investigations and compliance reporting, and helps identify unusual activity. Tracking and audit capability is especially important in regulated industries like healthcare, finance, and legal.
Yes. imageOne helps support compliance with regulations like HIPAA, FERPA, FINRA, and others by securing the print and document handling these rules govern. That includes secure print release so sensitive documents are not left in output trays, encryption of print data, access controls and audit logs, and proper data wiping on devices at end of lease.
Secure print release holds a document in a protected queue until the right person authenticates at the device, usually with a badge, PIN, or login, before it prints. This prevents sensitive documents from sitting unattended in output trays where anyone can pick them up, a common and overlooked source of data exposure. It is especially valuable in shared, hybrid, and regulated environments, and it strengthens both security and accountability across your print fleet.
Three things set imageOne apart.
First, service is the differentiator: a 99% “Great to Extraordinary” service rating and a four-hour response time 99% of the time, so your environment stays reliable and your team is not chasing issues.
Second, every engagement begins with iO Optimize, a structured assessment that finds where inefficiency and risk are hiding before anything is recommended.
Third, imageOne is vendor-neutral, so the focus is the right solution for your environment, not selling one manufacturer. The result of that optimized environment is greater efficiency and lower cost over time. imageOne is built for value buyers who want an optimized, efficient print environment and a reliable long-term partner.
imageOne removes the recurring print work that drains IT bandwidth, including supply tracking and replenishment as well as device maintenance, troubleshooting, and repair. Proactive monitoring resolves many issues before they disrupt operations. The result is fewer interruptions and IT time redirected to strategic priorities instead of printers.
A discovery call is a short, no-pressure conversation about your current print and document environment, your goals, and the challenges you are facing. It is where imageOne learns whether there is a fit and begins the iO Optimize assessment process. There is no obligation; the goal is to understand your situation and identify quick wins and opportunities before any proposal.
imageOne uses a cost-per-page (CPP) pricing model that consolidates maintenance, supplies, service, and support into one predictable rate per page. Pricing is customized to your environment based on device mix, print volume, and the level of service you need, which is why it is determined after the iO Optimize assessment rather than quoted as a flat list price. CPP converts unpredictable print costs into a single, budgetable line item with no surprise bills.
Yes, and they often work best together. Managed print controls and secures your device fleet, while workflow automation digitizes and streamlines the document processes that run through it. Combining them through iO Optimize gives you one partner addressing cost, security, and efficiency across both your print environment and your document workflows.
imageOne’s services are designed to grow with your business. As your print environment changes, whether you add locations, adjust volume, or expand into document automation, your program can be reassessed and adjusted to fit. The iO Optimize assessment isn’t a one-time event; it’s the foundation for an ongoing partnership.
Yes. Vendor consolidation is one of the fastest ways imageOne reduces print cost and complexity. Most organizations accumulate multiple brands, contracts, and suppliers over time, which multiplies supply costs and IT overhead. imageOne maps every device and vendor in your environment and consolidates your fleet into fewer models and one partner relationship, delivering simpler support, a more efficient and optimized print environment, and lower total cost of ownership over time.
