At its core, automation is about leveraging technology to get things done. Often, businesses miss the opportunity to automate and improve their processes because it seems easier to continue doing business the way you always have. It’s easy to feel like you just don’t have the time to implement something new. But unless you love every minor task of your job or your company isn’t interested in making more money, you should really consider how automation can help your business grow.
Automation is truly all about leveraging technology to help you accomplish tasks, and it also helps minimize human error and create a much better experience for both customer and employee. If you can lift yourself above the fray long enough, you’ll see that implementing business process automation has the potential to provide a staggering boost to your business. It might even enable your company to reach that next level: if you can save your employees 4 - 5 hours of work every week, maybe they could start dreaming up new ideas or tackle more important tasks that will drive your company forward.
At imageOne, we have improved HR processes like PTO requests, Annual Reviews, and our Application and Interview Process with business process automation. As a Document Lifecycle Management company, we also have automated processes for Warranty Requests and Demo Equipment to make sure projects are kept on track. On the sales side, we have automation to get our customers the information they need about our products in an instant.
With any good business process automation system, you will have the ability to track data and make sure you are accomplishing your business goals. For instance, our application and interview process tracks where our applicants heard about us, how long an applicant spent with each interviewer or in the skills assessment phase, and how many were sent a polite “no thank you” message and at which stage. This helps us strategically focus our marketing efforts and design a more efficient experience for each applicant. In short, business automation helps us gather good data to make good decisions.
Finally, there are other obvious benefits of automation like minimizing human error by pulling data from outside sources, automatically doing tasks versus waiting on someone to hit send, and reducing costs around archiving fees as well as paper and toner costs. You gain some great collaboration tools as well as version control, which can ultimately lead to governance compliance and reporting for audits. And don’t forget about accountability — most automation tools will also tell you exactly how long each person is taking to do their tasks, and who has the heaviest workload.
As you can see, maybe there is some validity to this whole automation craze after all. If you’re feeling compelled to look into automation, imageOne can certainly help with that. I'm happy to chat anytime (firstname.lastname@example.org)-- or learn more about imageOne's software solutions by following me on LinkedIn.