Making the jump into working with a Managed Print Services (MPS) provider is an essential decision for any company, so it is crucial that you do all your homework and ask all the right questions before signing a contract. When it comes to implementing new print solutions for your company, you should be looking at more than just dollar signs. While cost is important, you should also focus on the relationship you will be building with a prospective partner.
MPS services can be a perfect fit for your business to reduce print costs and improve efficiency. Here are the top questions you should ask a potential MPS partner before you sign a contract:
1. How are you an authority on the services you provide?
If you are in the process of looking for a MPS provider, chances are you have already been utilizing the internet to find out more about certain providers. When checking their legitimacy, you want prospective partners to show you how they are engaged with their customers. If you are looking at their website, you want to know that they are flexible with your organization and they are committed to providing the best services possible. It’s simple for them to simply say they are industry leaders, so check whether they have a robust social media presence that contains values-driven content — this shows they are committed to excellence.
2. How do you take a proactive approach to managed print?
Any MPS provider can provide you with new devices and supplies for your print environment — you want a partner that will go above and beyond in providing proactive services. Your prospective provider should demonstrate that they are going to be by your side from the beginning, not just the honeymoon period of your partnership. A forward-thinking MPS provider knows exactly what issues IT departments face on a daily basis and they address problems you never knew you had.
3. How will you stand behind your promises?
It’s easy for MPS providers to make empty promises that they will never keep. Your prospective MPS partner should go out of their way to explain how they will keep the promises they make in their proposal. You should look for a clause that gives you flexibility with your contract, if you are signing a Service Level Agreement (SLA), make sure the services you purchase meet your expectations. You should also be cognizant of any problems that may arise during your partnership – if your MPS provider is four hours late on a service call, is there something in the contract that entitles you to compensation?
4. Do I have a voice in your partnership?
It’s easy to feel like you’re just a number when dealing with MPS providers, so you should find a partner that treats you like a human being, not a number. This is a great question to ask because it ensures, as a partner, that you are able to express concerns with your services at any time. The way they react to this question will show whether they value the human aspect of managed print services.
A progressive MPS provider is creative, flexible and willing to go the extra mile – you should look for a partner with a positive culture that strives to save you both time and money!
If you’re interested in exploring Managed Print Services, please schedule a complimentary discovery call with an imageOne expert by completing the form below.