Imagine working in a place where your manager truly believes in your personal and professional development.
It's not imaginary. It's imageOne.
We have an awesome opportunity for an Account Manager Super Star to join our team. Where else can you be a part of an amazing company culture, learn from the brightest and deliver an extraordinary customer service experience. imageOne is the place!
We are a small but mighty team with aggressive growth goals. There is tremendous opportunity for all team members to grow and develop within imageOne. We support the totality of team members' lives and believe in giving each and every sales team member the tools that will allow them to thrive, like full autonomy and empowerment in their roles!
As an Account Manager you will be super excited to dig deep and really get to know our customers. As part of the sales organization, this role is responsible for account renewal and upselling, as well as expansion of revenue within a specific named account list. You will be relentless in finding new ways to improve their customer experience with imageOne. Generating additional income from existing customers will be the result of your efforts and a measurable success factor of your role! You will support our sales team, manage customer relationships, and develop new business from those customers. And we have amazing customers!!
We’d love to share our core values with you which include our Passion to Deliver the X, practicing eXtraordinary Execution, Always Improving and being Open and Honest. You’ll be wow-ed at our leadership, our team members, and our love of the color orange. You’ll be inspired to be the best you can be.
We're a small team, which means that each person has the opportunity to make a big impact on the company, and our culture.
Every day, blow us away with your determination...
- Responsible for the sales target for Upsell Sales and Renewals depending on assigned account target list
- Research and generate existing customer quotes and proposals
- Prepare and complete Customer Business Reviews
- Follow iO sales processes including CRM
- Work cross-functionally within sales and other functions to drive revenue and increase customer satisfaction
- Manage complex deal cycles – mid-level to enterprise accounts
- Manage and nurture account relationships resulting in long-term, mutually beneficial strategic partnerships
- Responsible for identifying customer needs, educating them on potential solutions, communicating potential solution options and negotiating with key stakeholders to produce a recurring revenue contract
- Contagious level of motivation
- Attention to detail, super organized, forever following up and strong teamwork attitude
- Hold yourself highly accountable. We expect it from every team member.
- Great virtual communication skills – conference calls, collaboration tools and email – don’t count on spell-check.
- Balance multiple projects and tasks through prioritization, organization and efficient use of time
- Deliver amazing customer service – responsiveness, thoroughness, honesty and follow-up
- Developing an accurate sales renewal pipeline
- Upselling within accounts
- Uncover opportunities for account expansion and spearhead execution
- Meeting and exceeding renewal targets
- A leader in collaborative, cross-functional planning
- 2+ years of experience in account management renewing deals
- Proven track record of exceeding quota on a multi-year basis
- Proven track record of stability at one, or a few companies, over a career
- BA/BS required
Benefits and Perks!
- Amazing workplace culture!
- Open book financials- we have a monthly all team meeting where we teach and share our financials
- Additional Days Off - Community Service Day, Your Birthday and We Care Friday - a surprise Friday off
- We have a crazy retention rate and there is amazing growth opportunity within imageOne to achieve your professional goals
- Competitive salary, commission, and bonus opportunities
- Competitive benefits
- Paid Time Off Program
We are proud to be recognized as a company that is moving forward with great momentum. imageOne has been honored with awards like INC. Magazine's Top Workplaces, Forbes Small Giants: America's Best Small Companies, Detroit Free Press Top 100 Workplaces: #1 in Michigan, Crain’s Cool Places to Work in Michigan, Metropolitan Detroit’s Best and Brightest Companies to Work For, and National Best and Brightest Companies to Work For.
More About Us
imageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
If you find pleasure in exceeding expectations, we'd love to hear from you!