When we asked our partners about our customer service, 100 percent of respondents rated their experience to be either good, great or outstanding. Our commitment to providing extraordinary customer service and sustainable managed print solutions drive our work every day.
Meet the people dedicated to exceeding your expectations:
Weekends for AJ, our MPS technician in Scottsdale, AZ, include playing keyboards, grabbing lunch with friends and the occasional off-roading. He also enjoys YouTube and gaming with a side of vanilla ice cream.
Andrea has been with imageOne since 1995 as a Managed Print Specialist. She is an avid golfer and snowboarder, and mentors young ladies through Vista Maria. If you buy her an ice cream, please make it Pralines & Cream.
Andrew is on our Ohio MPS tech team, and loves to spend his weekends outdoors with friends and family. Cookouts, campfires, and geocaching all help him relax and unwind.
When Anthony isn't working as an MPS Team Manager, he spends time with his family. He is an avid board and card game player, and has a goal to develop his own game.
Brad enjoys spending time with the family on his boat, playing baseball and hiking. He joined our Managed Print Specialist team in 2013, and considers Jackson Hole, Wyoming his ideal vacation getaway.
Brad is one of our MPS Technicians, and enjoys spending time outdoors hiking. If he's not spending time with his kids, you'd likely find him weight lifting, watching sports, or perhaps indulging in a scoop of coffee ice cream.
By day, Bryan is our Director of Software Solutions. By night, he is a Grill Master, known for creating amazing meals from his wood smoker. Bryan recently relocated to Michigan from Iowa with his wife and son.
When he's not working as an MPS Technician, you'll find Chris making music. As a bassist with the symphonic octet Two Star Symphony, his nights and weekends are filled traveling to rehearsals and gigs with his wife.
Chris is our Vice President of Sales, and spends his weekend as a "soccer dad." He is an avid outdoorsman and enjoys biking, skiing and hiking. His favorite vacation spot is Aspen or Vail, Colorado.
Chuck works on our MPS tech team based in Columbus, Ohio. His weekends include lots of college football and a regular Sunday night bowling date with his wife.
This proud Buckeye is an MPS Team Manager in Columbus. He watches Ohio State "dominate" athletics (his words), and coaches kids track and basketball. He breaks away from sports to complete his honey-do list and spends time with his wife and kids.
When she's not managing projects, Connie enjoys participating in community theatre productions and making music on her ukulele. Her weekends include lots of family time.
Cynthia Di Iacovo
Cynthia's sunny personality radiates through the company as she keeps the warehouse in tip-top shape and makes every customer delivery with a smile. Her warmheartedness continues through all of her volunteerism with the local VFW.
Dan is one of our MPS Technicians in Michigan, and spends his weekends with his two young children and wife, and working on home improvement projects. He enjoys fly fishing and his favorite vacation spot is Mainstream National Forest.
Dave joined our Customer Care Team in 2018 with a passion for providing extraordinary service. On the weekends, you'll likely find him playing softball or an endless game of fetch with his 4-legged family member.
Dawn handles our HR needs at iO, and most likely gets her peaceful, helpful attitude from teaching yoga. She enjoys travel, specifically any place with ancient ruins. She and her husband spend weekends relaxing and spoiling their dog.
Dennis is on our MPS Tech Team in Columbus, Ohio. He enjoys family vacations in St. Ignace, Michigan, checking out the latest movies and playing guitar.
Ed is on our MPS Tech Team in Columbus, Ohio. He enjoys keeping active with his daughter - swimming, hiking and biking. Woodworking, painting, and drawing bring out his creative side.
Elaine enjoys her weekends as a "foodie"-- dining out or enjoying her trained-chef husband's cooking. Her role as Accounting Associate has her surrounded by numbers all day; and night she unwinds by reading.
Emily recently came back to her home state of Michigan after working in the beautiful Virgin Islands. When she is not working as the imageOne Controller, she enjoys spoiling her dogs and dining out with friends.
Em is on our customer care team, and enjoys reading, hiking, cooking and tossing toys around for her cat, Lionel.
Emmy helps attract and develop top talent here at the company. Always looking for a reason to bring in balloons, she brings a fun and creative touch to every imageOne team event, and can be seen dancing through the office frequently.
Eric is on our marketing team, and assists with our podcasts, social media and events. On weekends you'll find him hiking with his golden retriever, Jagr, and spending time with friends and family.
Weekends include lots of family time for managed print specialist, Erin, who joined us with a background in medical field sales.
Fred is our go-to IT Guy, and also works on our Michigan MPS tech team. His weekends are filled trotting around with his equestrian daughter, and honing his Beer Sommelier skills.
Holly is part of our finance team at imageOne. Her hobbies include weight training, cooking, concerts and reading.
James works on the west side of Michigan as one of our MPS technicians. Weekends include relaxing around the house, shopping, and trying new restaurants. Mint chocolate chip is a winner in James' book!
It's no wonder our contract & billing supervisor has an excellent eye for a good deal. Jennifer is an expert estate sale shopper. A self-proclaimed 'weekend schlepper,' she devotes her time off to running around with her two girls and family.
MPS Tech by day, outdoorsman by night. Joe enjoys freshwater fishing, woodworking, and spending time with his wife and friends. Vacationing along the New England coast is his happy place.
As owner and "Chief Idea Man," Joel keeps us all thinking like visionaries. A perfect day? Hanging with family and friends, hoops, and sushi. A recent convert to meditation, he brings a calm presence to the office.
This proud San Francisco Giants fan spends weekends catching a game or camping in the family RV. Jon is our MPS Team Manager in California, and loves the beach, the mountains and specifically Tahoe.
As our VP of Operations, Josh oversees our tech, customer care and warehouse teams who strive to deliver an Extraordinary Experience to every imageOne customer. Weekends and evenings are just as busy: with three kids under the age of 6, Josh and his wife enjoy busy weekends spent outdoors.
Our MPS technician, based in Gainesville, Florida, Josh loves to vacation in western Pennsylvania to see his family. He is a devoted video gamer, but could be tempted to take a break for Moostracks ice cream.
Justin, our MPS technician in Des Moines, Iowa, completed the RAGBRAI, a 7-day bike tour across the state. He devotes his off time to operating the sound and media equipment in his church and for his favorite local country band-The Hebrons!
Karla's contagious laughter has filled our office for over 10 years. As our Senior Customer Care Rep, she is dedicated to making every customer interaction extraordinary. She enjoys running, coffee ice cream, and spending time with her family.
Kendal joined our sales team in 2018, and enjoys painting, home improvement projects and cuddling her dog, Cooper.
Kimberly helps us make connections in her role as marketing director. She enjoys reading, writing, and (non-competitive) boxing. On the weekend, you'll find her spending time with her family and fur baby, and testing new, healthy recipes.
'Outdoorsy' describes Kristy, our IT and Warehouse director. She loves spending weekends cycling and hiking - along with a visit to the local farmers market. Her favorite vacation spot is Key West.
When she's not handling Accounts Payable for iO, Laura enjoys walking her Siberian Husky, spending time with family, and rooting for both MSU and UofM teams.
If Liz's little family isn't heading to Michigan's "Up North," they are spending time around Kalamazoo. Liz enjoys trying new restaurants, hiking and seeing new movies. Sunday brunch is pretty much a guarantee!
Marcus spends his days providing amazing service to our downtown Detroit customers. He creates music and has played his own creations at several imageOne events.
When Matt is not working on our MPS Technician team, he's likely barking out orders as Sergeant Porter for the U.S. Army. He enjoys weight lifting and spending time with friends.
Melina's typical weekend includes working out, exercising her dog, visiting with friends & family, and trying new recipes with her sous-chef/husband. She is part of imageOne's dynamic Managed Print Specialist team.
When he's not working on our Des Moine MPS tech team, Mitch spends his time saving the world--the gaming world, that is. He is an avid competitive gamer who relaxes by catching up with friends and playing pool. Superman ice cream is his favorite cool treat.
Nicholas is our Associate Director, and spends his time off updating his house and making memories with his wife and son. After a full day of work, he enjoys relaxing in the hot tub. Favorite ice cream: Vanilla.
Paul is on our Michigan MPS tech team, and spends his free time working on cars or taking care of yard work. His favorite place to vacation is northern Michigan.
Peter leads one of our downtown Detroit teams. One of his favorite hobbies is cheering on the Detroit Tigers, Red Wings, U of M and the Lions. Peter's love for travel means most weekends are spent on-the-go.
Owner and "President of all things Mindful," Rob keeps our team grounded and grateful. He is an avid runner, competing in marathons across the country, but his favorite escape is being with his wife and two kids in Harbor Springs, Michigan.
Our high-rolling business analyst loves his Las Vegas getaways. When he's not coming up with amazing solutions for our customers, you'll find him catching a Tigers game at Comerica Park.
Ryan is on our Metro Detroit MPS tech team, and spends his weekends remodeling his new home and working towards his pilots license.
Sam is part of our Customer Care Team, and enjoys relaxing with her husband and extended family. Naps, Sunday dinner with her parents, and lots of outdoor activities make up a typical weekend.
Sheryl is part of our dynamic sales team. Her weekends are centered around spending time with her husband and 2 sons, and entertaining friends. Given her Starbucks habit, it's no surprise that her favorite ice cream flavor is Coffee.
Tomas is an MPS technician supporting one of our downtown Detroit customers. Music is his passion, and he spends his weekends rockin' his guitar onstage. His love of music includes writing, recording, producing and engineering music as well. Tomas also enjoys camping in the wilderness and hanging out with his daughter.
When she's not handling our marketing, Tracey spends time with her three children and plots vacation getaways with her husband. Every Sunday, you'll find her in the kitchen creating breakfast magic, then avoiding the cleanup.